Dear Auckland Transport,
I do not like you.
I am writing to say I am very disappointed with the service I did NOT receive this morning.
Our relationship soured when the first bus I tried to catch drove right past me.
I started off confident and prepared as I had used your website to plan and print out my journey, and was at the bus stop across from my motel 7 minutes prior to ETA of the bus. A bus passed a few minutes later that was not the one I wanted and as it was pouring with rain (as it did most of the time I was in Auckland) I sat down to wait for a few minutes.
Imagine my surprise when soon after the bus I DID want to catch drove right past me 3 minutes before the scheduled time! I did not know that I was expected to wait on the roadside and wave my arms to attract your attention in order to catch a ride.
I had not written out the Plan B I saw on the website so I ended up walking in the rain for about 30 minutes to my destination.
From a very disappointed (almost) customer.